61% of US adults use AI for health information now - up from 2% in 2024

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ZDNET's key takeaways

Patients are increasingly turning to AI for health information.

AI check-ins could help patients stay on track after visits.

Human oversight remains key to trust in healthcare AI.

Since 2024, attitudes toward AI in healthcare have shifted toward greater trust in AI.

Only 2% of U.S. adults turned to AI for healthcare information in 2024, and today the number is 61%, according to Salesforce's Connected Health Consumer report, a survey of 3,200 consumers worldwide aimed at better understanding how the rise of agentic AI is reshaping consumer expectations, attitudes, and demands within healthcare -- specifically patient experience.

Also: AI agents are your new colleagues - how to get the best results

Here are the four key findings of the 2026 Connected Health Consumer Report:

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