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Key Takeaways Small businesses have access to powerful AI and digital tools, but many struggle to know where to begin or how to use them effectively.
Owners recognize AI’s importance, yet many employees lack the training and confidence to use it, making education and upskilling a competitive priority.
Free training, coaching, grants, networking opportunities and trusted partners can help SMBs move from uncertainty to confident technology adoption.
There’s never been a better time to be a small business owner. Digitization lowered the barrier to entry and simplified running a business. Artificial intelligence leveled the playing field, allowing small businesses (SMBs) to compete with larger competitors that generally boast superior resources.
That doesn’t mean there are no challenges left. They’re just different challenges. Exploring implementation of new systems and technology can be tricky, but with the right tools, partners and guidance, entrepreneurs can reach new heights.
Most SMBs are optimistic about technology, but barriers remain
The good news is that an overwhelming majority (90%) of SMBs know technology helps them grow their business. They’re automating workflows, enhancing customer service and optimizing operations at a rate that would have seemed ambitious just a few years ago. But optimism — knowing technology works — and readiness – knowing how to make it work for you — aren’t the same. Bridging concept and implementation is the key.
For many small businesses, the challenge isn’t access, it’s implementation.
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