Kaiser nurses say AI is changing their jobs—for the worse

Workers at one of the nation’s largest healthcare providers are protesting the use of AI tools for performance management, claiming that it hurts both staff and patients. In 2024, hundreds of nurses gathered outside a Kaiser Permanente hospital in San Francisco, carrying signs that read: “Trust nurses, not AI.” As the nurses union started contract negotiations last year, the nonprofit health system’s adoption of artificial intelligence tools was one of the issues workers raised while picketing—and earlier this year, tens of thousands of Kaiser nurses went on strike alongside mental health professionals, largely to protest AI.