GoKawiilDesktop settings research: what we learned from your feedback
A few weeks ago, we conducted hour-long conversations with 10 of our users to dig deep into how you manage your preferences and configurations in Thunderbird desktop. While this specific research cycle focused on the desktop experience, our ultimate goal is a holistic strategy that ensures our mobile settings feel like a natural extension of your workspace.
Here is a quick look at what we discovered, what you valued, and how your feedback is actively shaping our design roadmap.
What you told us
You are incredibly passionate about customization, and appreciate Thunderbird’s robust functionality. Overall, a common thread that stood out was that most of you want to set up your space once and then make small tweaks to your preferences, you want it to look modern, and navigate effortlessly without running into issues with technical jargon.
Here are the key themes that emerged from our conversations:
Ecosystem trust : Your commitment to Thunderbird is rooted in a deep trust for open-source software, the Mozilla brand, absolute transparency, and reliability.
: Your commitment to Thunderbird is rooted in a deep trust for open-source software, the Mozilla brand, absolute transparency, and reliability. Set and forget : You customize extensively during your initial setup, followed only by minor tweaks to get your workspace just right.
: You customize extensively during your initial setup, followed only by minor tweaks to get your workspace just right. Clutter & noise: There is a strong desire to reduce workspace clutter and the cognitive “noise” within dense configuration menus.
There is a strong desire to reduce workspace clutter and the cognitive “noise” within dense configuration menus. Search to navigate : While deep navigation menus can feel hard to find your way through, an in-app search function is your go-to for finding what you need quickly.
... continue reading