GoKawiilStephen Radochia / Android Authority
TL;DR Pebble is replacing faulty Time 2 watches for free, even if they’re outside the standard warranty, with around 330 replacement units already shipped.
The company has received 51 cracked-screen reports out of roughly 22,000 Pebble Time 2 watches, and says every verified case has received a replacement.
Pebble has also addressed button and battery complaints, introducing manufacturing changes and stricter testing to reduce future hardware issues.
Just a day after we reported that some Pebble Time 2 owners were seeing their screens crack during everyday use, Pebble has responded with more than just an explanation. It’s now replacing affected watches for free, even in cases where they’d normally be out of warranty.
Pebble and Core Devices founder Eric Migicovsky reached out to Android Authority to help explain what’s been going on. He shared fresh details on how many reports Pebble has received, what it believes is causing the issues, and what it’s doing for affected customers. More importantly, the company has been making things right for users who have encountered hardware issues.
If you’ve experienced a manufacturing-related problem with your Pebble Time 2 — whether that’s unexpectedly cracked front glass, unusually poor battery life, or another hardware fault — there’s a good chance Pebble will replace your watch at no cost. Migicovsky told us the company has already shipped around 330 replacement units to customers. That stands out at a time when many hardware companies are quick to point to warranty limitations or classify physical damage as user error.
Stephen Radochia / Android Authority
As for the cracked-screen issue itself, Migicovsky told us Pebble has received 51 reports out of roughly 22,000 Pebble Time 2 watches in customers’ hands. Before manufacturing began, the team conducted extensive testing for impact resistance, water resistance, and overall durability, and believes the limited number of failures seen so far is consistent with those results.
Of course, percentages don’t matter much if you’re the person looking at a cracked watch. The good news is that every verified report has resulted in a replacement. Fortunately, getting one is fairly simple. If your watch develops a cracked front glass, you’ll need to submit a bug report through the Pebble app along with a photo or video of the damage. Once it’s verified as a legitimate hardware issue, Pebble will replace the watch free of charge.
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