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ZDNET's key takeaways
Middle managers play a critical role to a company's AI transformation.
78% of managers feel responsible for their team's successful AI adoption.
77% of managers are saving more than three-hours per week with AI tools.
Managers play a critical role in a company's AI transformation -- and they know it. According to a Salesforce survey of more than 500 middle managers, two-thirds of managers are optimistic about AI's role in the future of work. Managers are seeing tangible and measurable benefits from using AI, with 77% saving more than three hours per week with AI tools.
Relational transformation led by successful managers
The transformation of business towards becoming autonomous, or agentic, is more about relational transformation and less about technological transformation. Becoming an agentic business requires:
Redesign of processes Re-skilling of employees Redeployment of talent into new roles Restructure of organizations and finances Reclamation of previously ignored stakeholder value Recalibration of new AI-centric metric Re-mandate for leadership with a focus on mission control versus operational control
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