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Xbox is down, and users even temporarily had trouble playing disc-based games

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Why This Matters

The recent Xbox outage highlights ongoing challenges in maintaining reliable online services, which are crucial for seamless gaming experiences and digital transactions. Such disruptions can impact millions of users worldwide, emphasizing the need for robust infrastructure and quick response strategies in the gaming industry.

Key Takeaways

Just days after a widespread outage took out PlayStation's online services for several hours, Xbox is facing issues of its own. An outage started affecting several Xbox services on Sunday evening, including accounts, the digital storefront, apps and games across Xbox Series X/S, Xbox One and Xbox 360.

Xbox's status page notes that players "may have problems" playing digital and disc-based games. It points out that users might have problems with logging into their profiles. Even if they are signed in, they might get disconnected. "Features that require sign-in like most games, apps and social activity won't be available," the page states. It added that folks might have issues with launching apps and finding games in the store, too.

In a post on X early Monday, Xbox said, "Our engineers are actively working to mitigate the issue." The status page states that the division has identified the issue and a resolution is pending. Later in the day, Microsoft posted that "things are slowly improving, though players worldwide may still experience failures launching games, along with potential sign-in and purchase issues." The Xbox support page at least showed that playing disc-based games was back up and running.

XBOX incident update: we apologize for the long-running nature of this issue. Things are slowly improving, though players worldwide may still experience failures launching games, along with potential sign-in and purchase issues. Watch here or at https://t.co/SoIhwJAdqC for... https://t.co/HM55AH7BlP — XBOX Support (@XBOXSupport) July 27, 2026

The outage comes weeks after Xbox laid off 1,600 workers and announced plans to cut another 1,600 jobs by the end of June 2027.

Update, July 27, 2026, 4:13PM ET: Updated the story with Microsoft's latest status update and noted that disc-based games were working again.