GoKawiilThe founder behind Eater and Resy says restaurants are entering a golden age. The ones who figure out this one thing will own it.
Opinions expressed by Entrepreneur contributors are their own.
Key Takeaways Ben Leventhal believes restaurants are entering a new era where brand matters as much as the food itself.
Operators who invest in storytelling and loyalty will be better positioned to build lasting restaurants.
His philosophy is that restaurant technology should remove friction and not distract from hospitality itself.
The restaurant business has spent years searching for its next competitive advantage.
Ben Leventhal believes the biggest opportunity isn’t technology alone. It’s building brands people genuinely want to be part of.
As founder and CEO of Blackbird, Leventhal is helping restaurants strengthen loyalty and customer relationships. Before launching Blackbird, he co-founded Eater and Resy, two companies that changed how people discover restaurants and book reservations. Blackbird is a membership and payment platform designed for restaurants and diners.
After helping shape the industry from multiple angles, Leventhal believes restaurants are entering a new chapter.
“I think this is going to be seen as a golden age for restaurants, where they take control of profitability in a way we haven’t seen in a long time.”
... continue reading