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OpenAI president admits new ChatGPT desktop app is ‘kind of a mess,’ teases tab-free design

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Why This Matters

OpenAI's recent desktop app updates for ChatGPT have faced criticism for their confusing interface, highlighting the challenges of balancing rapid deployment with user experience. The company plans to streamline the app further, aiming for a seamless, tab-free experience by the end of the year, emphasizing iterative development. This reflects broader industry trends towards more integrated, user-friendly AI tools that evolve based on user feedback.

Key Takeaways

In a wide-ranging interview with Joanna Stern, OpenAI president Greg Brockman addressed the company’s recent changes to the ChatGPT desktop app and discussed its plans for a tab-free interface. Watch it below.

Work might soon work seamlessly within ChatGPT

A few days ago, Joanna Stern published a teaser of an upcoming interview with OpenAI president Greg Brockman on her new YouTube channel, New Things.

Today, Stern published the full interview, which covers topics including the new ChatGPT Voice, OpenAI’s hardware ambitions, the Apple lawsuit, and the recent Hugging Face hack.

At one point, Stern brings up OpenAI’s recent decision to merge the ChatGPT and Codex desktop apps while introducing Work, a new agentic mode for ChatGPT.

The resulting interface proved confusing, particularly for users who simply wanted to keep using ChatGPT but struggled to find their chat history.

OpenAI later updated the app, adding separate Work and Chat tabs at the top of the interface, along with a drop-down menu in the left-hand panel for switching between ChatGPT and Codex. While the app is now less hard to navigate, it remains somewhat convoluted.

When asked about the misstep, Brockman agreed with Stern’s characterization that the new UI “is kind of a mess,” adding that it represents “incremental progress towards the future,” where the Work tab will eventually disappear and its functionality will “seamlessly mold into ChatGPT.”

Here’s Brockman’s full quote:

It’s kind of a mess. We agree. And so what you’re seeing is incremental progress towards the future. We were hoping to land with zero tabs, but this is… I think the way that we also view it is that we need to iteratively deploy, right? We need to get this out there, get feedback, and so this is the current state of where things are. But I definitely think that end of year, there should be no Work tab. You know, that this will be something that will just seamlessly mold into ChatGPT.

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