GoKawiilBondtech, the inventor of the INDX toolchanger system used to create the highly anticipated Prusa CORE One+ INDX , admitted to a significant mistake. The nozzles, which are nitrocarburized steel, do not meet industry standards for “hardened steel” as advertised.
Prusa Research has pumped the brakes on the INDX project, and has delayed shipping INDX conversion kits until mid-August. They issued a statement on Reddit:
“Bondtech has recently confirmed that the nozzles currently supplied with the INDX system are surface-hardened rather than fully hardened as originally planned, and has not yet finalized the compensation plan for affected customers. We believe it is better to wait until both we and you have clearer information, rather than ship the kits while this important question remains unresolved.”
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The statement was also emailed directly to everyone with an active INDX order in the system. The company said this delay will also give customers a chance to cancel their orders if they wish. As an olive branch, Prusa Research INDX conversion kits will included extra hardware free of charge. The statement didn’t say what the gift would be, but that specifics would be shared before shipping.
Prusa engineers immediately began testing the INDX nozzles and determined that little wear could be seen after running five kilograms of carbon fiber PETG through the nozzles. However, after just 100g of super-abrasive Ultraglow filament, the protective coating began to fail.
Nitrocarburized steel is tougher than the standard brass nozzles that come with a stock Prusa CORE One+, but not as durable as hardened steel. The real problem is not that they went with a lesser nozzle, but that they kept the “hardened steel” wording in promotional materials. If Bondtech said from the beginning (or before customers locked in their pre-orders) that the INDX shipped with ordinary steel nozzles, no one would have blinked.
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Information on the nozzle quality began to surface after a Reddit user posted a support email from Bondtech founder, Martin Bondeus. The email stated that “during production, we encountered manufacturing challenges that prevented us from machining that material reliably – the cutting tools simply did not withstand the process. Rather than releasing a product with inconsistent quality, we decided to supply the nitrocarburized version for the time being.”
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