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ChatGPT’s traffic surge is good news for brands. For publishers, it’s complicated

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Why This Matters

The surge in ChatGPT traffic to websites highlights the growing influence of AI-driven tools in directing online engagement and advertising revenue. This shift presents opportunities for brands to capitalize on increased visibility, but also raises questions about the evolving relationship between AI, publishers, and user trust in the digital ecosystem.

Key Takeaways

OpenAI is building an ad business, and it runs on clicks. Publishers are the credibility layer that makes it work. OpenAI made a change to how ChatGPT links to websites in the spring, and barely anybody noticed. Starting on May 7, ChatGPT began sending considerably more traffic to websites. Referrals jumped 157% overnight and have stayed there, according to new data. On the same day, OpenAI also began rolling out advertising in AI answers, a move that had been in the works for several months.