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Key Takeaways One of the most effective communication methods is the mirror method, focused on reverse communication. When you apply the reverse communication method, your immediate goal is to get staff in a psychologically safe state, where they’re the most receptive to take instructions and to execute.
When your staff feels heard and seen, the environment shifts. Structure appears as safety, and safety boosts motivation. The performance follows.
The right message and the wrong method lead nowhere: The problem isn’t what you said. The problem begins before you even open your mouth.
When you discuss things with your staff or with your customers, do you listen to what they say? Do you pay attention, or do you just wait for your turn to present your ideas?
Are you a leader who just waits for your turn to speak and puts all your effort into getting your employees to like you? But the most important question to ask yourself is: Do you want your employees to like what you say or what you execute?
Why mirror method works
One of the most effective communication methods to try is the mirror method, focused on reverse communication. Let’s say a person comes to you with a problem. They explain the problem in detail while you carefully listen without interruption.
Once they’re fully done with expressing the problem, it’s your turn. Tell them their exact problem in detail, but use technical vocabulary relevant to your industry.
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