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Framework says it’s addressing a BIOS update that bricked some of its older laptops

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Why This Matters

Framework's initiative to address BIOS update issues on its older laptops highlights the company's commitment to user support and product reliability. The introduction of Crisis Recovery Mode enhances the resilience of their devices, reducing downtime and frustration for consumers. This development is significant as it demonstrates proactive measures in maintaining hardware stability and customer trust in the evolving landscape of personal computing.

Key Takeaways

We’ve received reports of a small percentage of Framework Laptop 13 7040 Series BIOS updates resulting in non-bootable boards and are investigating the root cause of the issue. In the meantime, in addition to replacing in-warranty Mainboards, we are making exceptions for out-of-warranty replacements where we can confirm a stable-release BIOS update caused the board to become non-bootable.

In parallel to this, we’re introducing “Crisis Recovery Mode” BIOS functionality to enable a path for failed updates to be directly recoverable. Our latest Framework Desktop BIOS release includes this functionality, and we are actively bringing it to Framework Laptop 12, 13, and 16 in our upcoming BIOS release cycles for each.