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ZDNET's key takeaways
ChatGPT Work can browse, manage files, and complete tasks.
Free users can try it, but paid plans offer more capacity.
Start small, limit permissions, and double-check its work.
ChatGPT answers questions. ChatGPT Work does work. That's because ChatGPT Work is agentic, which is a fancy way of describing how some AIs can go off and accomplish a series of tasks.
Because ChatGPT has become more capable, the differences between ChatGPT and ChatGPT Work can be subtle. For example, if you ask ChatGPT to plan a travel itinerary, it will search the web and gather together a list of great destinations. That's the AI doing something.
Also: 'I can't stop': 80% of developers find AI coding more addictive than helpful
It gets even more blurry with ChatGPT's Deep Research mode. Deep Research is essentially a special-purpose agentic web researcher. Deep Research can dig around the web and build a much deeper analysis than ChatGPT.
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