GoKawiilConsumer Checkpoint The tech products we rely on are constantly changing. Sometimes those changes bring improvements; other times, they frustrate users or make beloved products worse. Each month, we’ll examine the biggest controversial changes to tech products: what changed, why it’s happening, how users are affected, and how companies can do better.
Ads and tracking have turned TVs into privacy nightmares. Both are so widespread among smart TVs that I’ve written a guide for avoiding them. One recommendation in that guide is to use a computer monitor. But in recent years, monitors have become more capable of pushing ads and tracking users.
Without more straightforward approaches from vendors, such as easily comprehensible privacy policies and avoiding inappropriate ads, monitors are dangerously encroaching into smart-TV-like territory.
LG monitors’ McAfee ads
LG lost some trust after a recent report that some of its monitors installed McAfee pop-up ads onto connected computers. Since at least 2024, some of these displays installed an app, LG Monitor App Installer, onto connected computers under the cover of driver updates installed through Windows Update.
An LG spokesperson tells me that the point of LG Monitor App Installer is to “make related software available to help customers access monitor-specific features and functionality.” In practice, it has pushed software ads onto connected PCs.
Sure, the ads could potentially be relevant for LG monitor owners. The app has reportedly shown users occasional ads for LG software, like LG Switch and LG Dual Controller. But just because an app may be relevant doesn’t mean a monitor should force ads for it onto a connected device.
Microsoft has since forced LG to remove the McAfee ads. The clandestine manner in which LG monitors were installing ad-pushing software onto third-party devices, however, remains seriously concerning.
LG Monitor App Installer’s page on the Microsoft Store says the app can “use all system resources” and “access your Internet connection.” When outcry about the app peaked last month, LG’s broader privacy policy drew concern that LG might use the app to collect data and share it with advertisers. However, the brief privacy policy that the app’s Microsoft Store page currently links to claims that the app “and the monitor applications distributed through it do not collect, use, store, or share personal information. If future versions introduce features that involve the processing of personal information, this notice will be updated accordingly.”