GoKawiilWeeks after fulfillment issues began at Marley Spoon following its former food supplier’s bankruptcy filing, customers are speaking out about their negative experiences with the Martha Stewart-backed meal kit brand.
(Full disclosure: CNET has tested Marley Spoon several times. We liked it so much, it landed on our list of the best services and earned an Editors’ Choice award before the fulfillment issues began.)
Sylvia Turcotte, who has been a Marley Spoon customer for over six years, told CNET that she and her husband have loved the brand’s offerings for years and would even mark certain recipes as “restaurant quality” when they were worthy and often served them to dinner guests.
Then, in July, issues began with her regular deliveries: melted ice, warm protein and questionable produce. In August, a box that was supposed to contain 27 ingredients was missing 21.
“Needless to say, I did not cook Marley [Spoon] that week,” Turcotte said. “What I do not understand is why the powers that be have not suspended the meal plan until they get their logistics straightened out. Instead, they are ruining their brand.”
Other Marley Spoon customers shared additional disappointing experiences, including receiving boxes missing protein and receiving no response from customer service when inquiring about damaged or incomplete boxes.
Marley Spoon’s transition
Marley Spoon’s transition to a new supplier has been rocky. Corin Cesaric/Zooey Liao/CNET
In April, Marley Spoon’s previous food supplier, FreshRealm, which also supplied Blue Apron, filed for bankruptcy. CNET later confirmed that Misfits Market would be taking over fulfillment for both brands.
Marley Spoon has offered customers credit toward their next order when a problem occurs.
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