This Family Has Been in the Hospitality Business for 100 Years. They Say One Piece of Common Workplace Advice Is Dead Wrong.

For three generations, the Spiteri family has run their business on one rule — and it’s the opposite of what most managers preach.

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Key Takeaways Jon Spiteri grew up in a family that has spent more than 100 years in hospitality.

Spiteri rejects the idea that employees should “leave their problems at the door.”

He says content doesn’t need millions of views to matter.

For more than 100 years, hospitality has been part of Jon Spiteri’s family.

But for Spiteri, that history matters less than what has been passed down with it: a love of taking care of other people.

“It’s in our bones, that whole thing about people and looking after people,” Spiteri says. “I still get the thrill from that.”

His parents came to England from Tunisia in 1957, the year Spiteri was born, and opened an 18-room guesthouse and snack bar in Tunbridge Wells. Growing up above the business meant sharing family life with the people they served.

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