Study points to feedback avoidance as a common leadership failure
Research on leadership psychology finds that many leaders struggle to deliver constructive criticism, even though guiding people toward better performance often requires telling them things they don't want to hear. The pattern shows up across organizations, where leaders prioritize comfort and likability over honest, corrective feedback.
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Teams that never receive honest feedback tend to stagnate, since employees can't correct mistakes they don't know about. This gap between what effective leadership requires and what most leaders are comfortable doing helps explain why so many organizations underperform despite well-intentioned management.
- Constructive feedback is essential for coordinating high-performing teams.
- Many leaders avoid delivering unwelcome but necessary criticism.
- This avoidance can undermine long-term organizational performance.
Thanks for the Feedback by Douglas Stone and Sheila Heen — This book from the Harvard Negotiation Project tackles exactly the problem the article raises: how to give and, harder still, receive feedback you'd rather not hear. It's a practical read for managers who want to build teams that can handle honest criticism without bruised egos.
See Thanks for the Feedback by Douglas Stone and Sheila Heen on Amazon → Affiliate link — we may earn a commission on purchases, at no extra cost to you. Product picked by AI based on this article; it is not a tested recommendation.Source: fastcompany.com, 2026-09-02
Published there as: “Why leaders struggle with negative feedback”
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