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Bill Gates tries to install MovieMaker (2003)

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Why This Matters

This 2003 internal email captures Bill Gates, then Microsoft's chairman, failing to download Movie Maker from his own company's website — a vivid reminder that even dominant platform companies can lose sight of basic user experience. Surfaced through public records, it's become a canonical artifact of how internal accountability (and blunt executive 'flame mail') shapes product quality.

Key Takeaways

Welcome to Internal Tech Emails: internal tech industry emails that surface in public records. 🔍 If you haven’t signed up, join 50,000+ others and get the newsletter:

From: Bill Gates

Sent: Wednesday, January 15, 2003 10:05 AM

To: Jim Allchin

Cc: Chris Jones; Bharat Shah; Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta

Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don't drive usability issues.

Let me give you my experience from yesterday.

I decided to download Moviemake and buy the Digital Plus pack r so I went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up

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