GoKawiilLeadership coaches say listening skills, not answers, drive better management outcomes
A workplace commentary describes how a manager repeatedly solved her own problems simply by talking them through while her boss mostly listened and asked a few clarifying questions. The piece uses this anecdote to argue that effective leadership depends more on skilled listening than on providing solutions, and outlines three listening skills leaders should develop.
GoKawiil's interpretation of the reporting above, not reported fact.
Many management training programs emphasize decisiveness and quick answers, but this framing suggests that habit can undercut employees' own problem-solving and confidence. Organizations that prioritize listening skills in leadership development may see better retention and more autonomous, capable teams.
- Employees often solve their own problems when given space to think aloud.
- Traditional leadership training overemphasizes answering over questioning and listening.
- Developing specific listening skills can improve team performance and employee confidence.
You're Not Listening" by Kate Murphy — Kate Murphy's book digs into why real listening is so rare and how to actually do it, which is exactly the skill the article says leaders neglect. It's full of interviewing techniques and habits you can bring straight into your next one-on-one, where the best move is often to stay quiet and ask a better question.
See You're Not Listening" by Kate Murphy on Amazon → Affiliate link — we may earn a commission on purchases, at no extra cost to you. Product picked by AI based on this article; it is not a tested recommendation.Source: fastcompany.com, 2026-09-08
Published there as: “To be a great leader, you need to become a great listener. Here are 3 skills to master”
Read the original report → The summary and analysis above are GoKawiil's own, written from reporting by the source above. Facts and quotes belong to the original publisher.