GoKawiilIn a statement to Tom's Hardware, TV manufacturer LG has strongly denied recent claims that its smart TVs constantly log and upload data, record audio while in standby, while confirming they scan local area networks for other devices, a feature common in smart TVs and media devices. The statement follows an investigation published online by Gamers Nexus, which claims LG is operating "216,000,000" spy TVs.
Earlier this week, Gamers Nexus published a video on YouTube claiming that LG smart TVs have several security and privacy concerns. The two-hour video claims, among other things, that LG's smart TVs constantly log and upload user data, even when offline or in standby mode. The TVs were also purported to be found scanning Wi-Fi networks, recording audio logs, and sampling inputs for audio and video to identify what users were watching.
The testing was done in collaboration with two security researchers, MrBruh and uturn, and includes packet capture and firmware analysis. The TVs were reportedly seen identifying other devices on local networks, including phones, printers, and more. Perhaps the most significant claim regards the capturing of audio through TV microphones, even when the devices were off, with the report claiming the TVs stored data when offline for retrieval later on.
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"The claims made in the recently published video are not true," LG told Tom's Hardware in a statement. "LG TVs process voice data only when the voice button on the remote control is pressed and held, or when a wake word such as 'Hi LG' is recognized after the user has activated the Far-Field voice recognition feature."
LG went on to say that beyond the aforementioned instances, "the TVs do not collect or record ambient conversations." The company further stated that if the wake word is not recognized, then no voice data is transmitted from the TV to the server, and said audio processing for the wake word is done on-device.
The company did admit its smart TV functionality includes scanning for devices on the same network. However, as many observers have been quick to point out, LG says this is a standard function of all smart TVs and other smart home devices.
Automatic content recognition (ACR) is an opt-in feature according to LG, which delivers personalized content recommendations, as well as services and advertisements. The company says that, as standard, ACR data isn't used for advertising purposes without consent.
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Addressing some of the claims in more detail, LG stated that its smart TVs don't collect, record, or transmit ambient conversations in the home unless voice functionality has been activated by a user. It further stated that its far-field voice recognition tech (Hi LG) must be activated by a user before the TV starts listening, much like Apple's "Hey Siri" mechanism for iPhone.
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