GoKawiilCISA and FBI Urge Clearer Crisis Communication During Cyber Outages
CISA, the FBI and international partners published a joint advisory this month titled 'Communicating Under Pressure: Best Practices for Service Providers,' addressing poor communication during IT and OT outages. The guidance calls on companies to move away from PR-driven messaging and instead give users transparent, actionable updates about root causes and expected impacts during disruptions.
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When outages drag on for days without clear explanations, users and businesses can't take steps to limit damage, which deepens economic and operational harm. The advisory highlights a persistent tension between legal liability concerns and the public's need for timely, honest information, especially as breach-reporting laws multiply across all 50 states and federal agencies.
- CISA, FBI and global partners issued new guidance on crisis communication for service outages.
- The advisory pushes for immediate, transparent, and actionable updates over vague PR statements.
- Legal reporting mandates across states and agencies often clash with companies' instinct to limit disclosure.
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Published there as: “CISA Calls for More Guidance, Less Spin, as Cyber Outages Escalate”
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