Inside Zoom’s AI evolution: From basic meeting tools to agentic productivity platform powered by LLMs and SLMs

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Zoom became a household name during the pandemic as remote work became the norm nearly overnight. While the company was once synonymous only with video conferencing, it has been quietly building a sophisticated AI infrastructure over the last several years with an aim to redefine workplace productivity. While video conferencing is important and remains the cornerstone of Zoom’s business, there’s a lot more now, too, thanks to AI. Moving from meeting to milestone Everyone knows that Zoom is a technology for meetings. But what is the meeting for? In a business context, certainly there can be meetings that have no purpose, but those should be outliers. Meetings should lead to something, whether that’s an action item or some other milestone. “In the agentic AI era, finally technology is reaching the point that we can transform from meeting to milestone,” Zoom ... Read full article.