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Key Takeaways The best AI gives people their workday back.
Don’t confuse legacy infrastructure with the source of friction.
Give your employees relief from the hundreds of small, repetitive tasks that quietly consume their days.
Every founder has a moment when they have to decide whether they’re solving the obvious problem or the real one.
When my company first started working with university admissions teams, people assumed we’d build a better CRM. It made sense on paper. Admissions offices rely on platforms like Slate, Salesforce, Banner, and PeopleSoft to manage applications, communications and student records.
But after spending time inside admissions offices, I realized something surprising.
Almost nobody was asking for a new CRM.
They were asking for their day back.
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