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Job-Seekers Are Facing a ‘Jarring’ New Interview Experience

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Why This Matters

AI-driven interviews are rapidly becoming the norm in hiring, with chatbots and digital avatars often serving as the first point of contact before a human recruiter ever gets involved. This shift matters because it changes the fundamental expectations of job-seekers, introduces new anxieties about how to perform for a machine, and signals a broader industry trend of automating human-centric processes at scale.

Key Takeaways

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Key Takeaways Your next job interview could be with an AI chatbot or avatar.

According to a new report, AI is increasingly acting as a gatekeeper for interviews with human staff.

Job-seekers may find the AI interview experience “jarring,” according to experts.

Job candidates are encountering a new hiring hurdle that can feel unsettling.

According to a new report from CNBC, AI has taken over almost every stage of the hiring process for both recruiters and job-seekers. The technology does everything from writing resumes on the applicant side to evaluating resumes for companies.

Now AI is penetrating another aspect of the job search: interviews.

For many job-seekers, the first interview for a position no longer involves speaking to a recruiter on the phone or a hiring manager on Zoom. Instead, candidates answer questions from automated software before they speak with a person.

The shift is becoming more common. In a Greenhouse survey of 2,950 active job-seekers across the United States, United Kingdom, Ireland, Germany and Australia in April, 63% said they had completed an AI-led interview.

That figure was up 13% from six months earlier, according to the hiring platform’s report.

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