GoKawiilWalmart survey: most associates say AI training boosted their confidence with the tech
Walmart surveyed its 2.1 million associates in June on their comfort with AI, drawing over 1.7 million responses. The retailer found 77% of office-based workers and 84% of U.S. frontline associates reported confidence using AI or digital tools, which Walmart credits to training partnerships with Google and OpenAI launched over the past 13 months.
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The results suggest that structured training and hands-on exposure can shift worker sentiment toward AI even as broader public opinion remains wary, with Pew Research finding 52% of U.S. adults more concerned than excited about the technology. Walmart's figures, self-reported by the company, could serve as a case study for other large employers weighing how to roll out AI tools without triggering workforce resistance.
- Walmart surveyed 2.1 million associates in June, getting over 1.7 million responses on AI comfort.
- 77% of office-based and 84% of frontline associates reported confidence using AI/digital tools, which Walmart ties to Google and OpenAI training partnerships.
- Walmart's internal sentiment contrasts with broader U.S. public wariness toward AI, per Pew Research polling.
Source: cnbc.com — Ian Thomas, 2026-10-27
Published there as: “Walmart says AI training is boosting confidence with the technology among its 2.1 million associates”
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