Gladia launches Solaria as AI-based multi-lingual speech recognition model for speech-to-text transcription

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and other voice-first platforms. Solaria now empowers businesses to enhance and expand their customer service operations with AI-powered voice technology that delivers unmatched language coverage—supporting 40+ languages previously inaccessible with other solutions—without compromising quality or speed. While outsourcing has long been a cost reduction strategy in the call center industry, businesses now face a new, critical challenge: providing seamless, multilingual support at scale. With 49% of global executives reporting financial losses due to language barriers, the demand for scalable, high-quality multilingual solutions has never been greater. “We’ve seen in the market a huge surge in voice AI. It’s like voice is part of our life again, and we are introducing a new product called Solari ... Read full article.