Stripe CEO says he ensures his top leaders interview a customer twice a month

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to co-founder Patrick Collison. In an April 8 post on X, the fintech giant’s CEO said the company has a customer join for the first 30 minutes of the meeting, which is attended by about 40 leaders “from across Stripe.” “Even though we already have a lot of customer feedback mechanisms, it somehow always spurs new thoughts and investigations,” he wrote. It’s an interesting strategy from Stripe, which was founded in 2010 and is considered to be the highest valued private fintech in the world (its most recent valuation was $91.5 billion). Over the years, startups have complained anecdotally that Stripe is more focused on its larger customers than the smaller ones it set out to serve. But the company must be doing something right. Stripe’s annual letter in February penned by Collison noted that payment volume in 2024 grew to $1.4 trilli ... Read full article.