How big U.S. bank BNY manages armies of AI agents

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The financial services industry is one of the most regulated sectors. It also manages huge amounts of data. Conscious of a need for caution, financial companies have slowly added generative AI and AI agents to their stables of services. The industry is no stranger to automation. But use of the term “agent” has been muted. And understandably, many in the industry took a very cautious stance toward generative AI, especially in the absence of regulatory frameworks. Now, however, banks like JP Morgan and Bank of America have debuted AI-powered assistants. A bank at the forefront of the trend is BNY. The investment and custodian bank founded by Alexander Hamilton is updating its AI tool, Eliza (named after Hamilton’s wife), developing it into a multi-agent resource. The bank sees AI agents as providing valuable assistance to its sales representatives while engagi ... Read full article.