Salesforce research lays the foundations for more reliable enterprise AI agents

Getty Images / picture alliance / Contributor The value of AI agents, systems that can carry out tasks for humans, is evident, with opportunities for productivity gains, especially for businesses. However, the performance of large language models (LLMs) can hinder the effective deployment of agents. Salesforce's AI Research seeks to address that issue. Also: 60% of AI agents work in IT departments - here's what they do every day On Thursday, Salesforce launched its inaugural Salesforce AI Research in Review report, highlighting the tech company's innovations, including new foundational developments and research papers from the past quarter. Salesforce hopes these pieces will help support the development of trustworthy and capable AI agents that can perform well in business environments. "At Salesforce, we call these 'boring breakthroughs' -- not because they're unremarkable, but because they're quietly capable, reliably scalable, and built to endure," said Silvio Savarese, Salesfor ... Read full article.