Sonos CEO: ‘We All Feel Really Terrible’ About the Bungled App Update

Sonos is very, very sorry for ruining your speaker system. In fact, Sonos’ interim CEO Tom Conrad says he feels personally responsible for that. He told me so in an interview on his media tour to recap his first 100 days leading the company. On May 7, 2024, Sonos launched an update to its app that quickly became almost universally hated by its users. The update disabled features and disrupted key capabilities like sleep timers and volume controls. Longtime Sonos customers, many of whom have sunk hundreds of dollars into multiroom systems that suddenly felt broken, were furious. Since then, Sonos has admitted it messed up, redesigned its app yet again, and put out some iterative updates. Still, the company struggled to regain its footing and justify new products like a pair of over-the-ear headphones that, while excellent quality, did not fully integrate into Sonos’ home audio speakers. In January 2025, Sonos leader Patrick Spence stepped down from his role as CEO and from the Sonos ... Read full article.