The death of spreadsheets: 6 reasons why AI will soon be the dominant business reporting tool

matejmo/Getty Images As many as 83% of decision-makers expect to increase investment in artificial intelligence (AI) during the next year, according to research from Salesforce. Services organizations are leaning into AI and automation, including assessing the current tools used to operate the business. Most services organizations are investing in AI. Eighty-three percent of decision-makers expect this investment to rise over the next year, while only 6% say they have no plans for the technology. Also: This quiet AI upgrade actually changed my life Generative AI use is on the rise -- 24% of service employees have used generative AI. The benefits of AI investments in service are clear. More than nine in 10 organizations with AI report cost and time savings. The top five use cases for AI in service are: customer-facing intelligent assistants, automated summaries and reports, service responses, agent-facing intelligent assistants, and intelligent offers and recommendations. AI's bene ... Read full article.