Hospitality entrepreneur Alan Clancy has opened DÍON, an 18,000-square-foot rooftop restaurant atop Dublin's former Central Bank of Ireland building. Clancy originally lost a 2019 tender to develop the site with an Irish-rooted concept, but after COVID-19 closures forced him to rework his other venues, Hines' managing director later invited him back to pursue the project. The restaurant's name means 'roof and shelter' in Irish, reflecting its rooftop setting and design.
Fast Company introduced a new recognition initiative called Pacesetters, honoring executives who are advancing AI-powered customer experience innovation. The launch featured a panel discussion with leaders from Tata Consultancy Services, The Home Depot, and Stellantis, moderated by Mansueto Ventures CEO Stephanie Mehta. The conversation centered on using AI to reduce friction in customer interactions while maintaining trust.
Jeff Bezos has long attributed Amazon's rise from a small Seattle startup to a global corporate giant to a consistent two-word principle he says he repeated for three decades. He frames this mantra as the underlying operating philosophy that shaped Amazon's decisions and culture throughout its history.
Entrepreneur's September 2026 issue profiles nine small businesses from its America's Favorite Mom & Pop list, focusing on how they designed their storefront signs to reflect their identity. Owners of shops like Latinx with Plants, Staci's Sandwich Joint, and Dead People's Stuff explain the reasoning behind their sign choices, from cultural symbolism to clean, glowing storefronts meant to draw in passersby.
An Entrepreneur contributor argues that founders often mistake low customer acquisition cost for campaign success, when in fact a cheap first sale doesn't guarantee a customer understood the offer or will stick around. Metrics like CAC typically ignore refunds, support burden, discounts and fees, which can make seemingly efficient campaigns unprofitable over time. The piece recommends grouping customers by campaign and calculating true post-sale value before scaling ad spend.
An account from Apple's early retail leadership describes how Steve Jobs discouraged staff from using the term 'customer,' pushing instead for language and service practices centered on building relationships rather than transactions. The approach, paired with the physical Apple Store experience, is credited with cultivating unusually strong brand loyalty over the years.
T-Mobile has partnered with India's Jio to enable the world's first 5G standalone roaming link between their networks. This allows T-Mobile customers traveling to India, and Jio customers visiting the US, to connect directly to each carrier's full 5G standalone infrastructure instead of falling back to older network types.
An Entrepreneur contributor from Fix Your Search describes a client evaluation process that goes beyond online reviews and websites by physically visiting businesses as a first-time customer would. The method involves timing how long it takes staff to acknowledge a walk-in visitor and scanning the physical space for overlooked flaws like smudged glass, flickering lights or worn signage that owners no longer notice.
Since taking over Net-a-Porter in April 2025, CEO Heather Kaminetsky has systematically solicited customer feedback and turned it into operational changes, including simplified return labels, standardized delivery driver uniforms, and expanded same-day delivery to the Jersey Shore. The approach has coincided with improved financial results for the luxury e-commerce retailer, which had been struggling before her arrival.
Android Authority found beta code in the Phone by Google app referencing a feature codenamed 'Hedwig,' publicly labeled 'Call for me.' The Gemini-powered tool would let the Phone app dial customer support lines, navigate automated voice menus, and hold your place in queue until a human agent is available.
Flock Safety, a surveillance camera and license-plate reader company, is offering employees voluntary buyout packages instead of conducting layoffs as it faces a decline in customers. The move suggests the company is trying to cut costs while avoiding the reputational and morale hit of forced job cuts.
Flock Safety launched a voluntary severance program on Friday, giving employees until October 2 to decide whether to leave with a package the company called generous. Insiders expect a large share of its roughly 1,500 workers to apply, as the surveillance firm faces mounting customer losses and public criticism over its network of license plate cameras.
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