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More Than 40% of Employees Are Using AI at Work

AI is rapidly becoming an integral part of the US workplace. And more than 40% of US employees are using artificial intelligence tools at least a few times a year at work, and that rate is nearly double what it was two years ago, according to a new Gallup poll. The poll asked participants how often they use AI in their work role. In 2023, 21% of US employees reported using AI at least a few times per year. That number almost doubled to 40% in the latest polling by Gallup. According to the rese

Topics: ai gallup poll times use

HP realizes that mandatory 15-minute support call wait times isn’t good support

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday. The publication cited internal communications it saw from February 18 that reportedly said the wait times aimed to "influence customers