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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

venturebeat.com Michael Nuñez 2025-07-18 18:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way. The achievement, confirmed by company executives

Topics: agent ai data human salesforce

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A major AI training data set contains millions of examples of personal data

technologyreview.com Eileen Guo 2025-07-18 18:08:26

Indeed, the curators of DataComp CommonPool were themselves aware it was likely that PII would appear in the data set and did take some measures to preserve privacy, including automatically detecting and blurring faces. But in their limited data set, Hong’s team found and validated over 800 faces that the algorithm had missed, and they estimated that overall, the algorithm had missed 102 million faces in the entire data set. On the other hand, they did not apply filters that could have recognize

Topics: commonpool data information privacy set

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Inspect ANSI control codes and escape sequences

news.ycombinator.com Unknown 2025-07-16 04:07:52

No worries, your data won't leave your browser. Special thanks to ansi_up and fast-string-truncated-width. Made by Code on

Topics: ansi_up browser code data fast

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TCP-in-UDP Solution (eBPF)

news.ycombinator.com Matthieu Baerts 2025-07-16 09:59:08

The MPTCP protocol is complex, mainly to be able to survive on the Internet where middleboxes such as NATs, firewalls, IDS or proxies can modify parts of the TCP packets. Worst case scenario, an MPTCP connection should fallback to “plain” TCP. Today, such fallbacks are rarer than before – probably because MPTCP has been used since 2013 on millions of Apple smartphones worldwide – but they can still exist, e.g. on some mobile networks using Performance Enhancing Proxies (PEPs) where MPTCP connect

Topics: checksum data packet tcp udp

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Fully homomorphic encryption and the dawn of a private internet

news.ycombinator.com Barış Özmen 2025-07-19 04:49:50

Fully Homomorphic Encryption and the Dawn of A Truly Private Internet 2025-07-16 fhe programming essay gene-spafford "Using encryption on the Internet is the equivalent of arranging an armored car to deliver credit card information from someone living in a cardboard box to someone living on a park bench." -- Gene Spafford Imagine sending Google an encrypted question and getting back the exact results you wanted — without them having any way of knowing what your question was or what result t

Topics: data encryption fhe key noise

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Apple dodges iOS 13-era suit over background data usage (for now)

9to5mac.com Marcus Mendes 2025-07-19 06:30:34

A years-old lawsuit accusing Apple of burning through users’ mobile data won’t be moving forward as a class action, but it might still be pursued individually. Here’s what happened. The case involves unauthorized cellular data usage, even when Wi-Fi was available The case, originally filed by user Alasdair Turner in 2020, claims that iOS 13 sent data over cellular networks even after users had specifically disabled mobile access for certain apps. That background activity was allegedly mislabe

Topics: case complaint data turner user

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RisingWave: An Open‑Source Stream‑Processing and Management Platform

news.ycombinator.com Unknown 2025-07-16 15:16:21

🌊 Ride the Wave of Streaming Data. Docs | Benchmarks | Demos RisingWave is a stream processing and management platform designed to offer the simplest and most cost-effective way to process, analyze, and manage real-time event data — with built-in support for the Apache Iceberg™ open table format. It provides both a Postgres-compatible SQL interface and a DataFrame-style Python interface. RisingWave can ingest millions of events per second, continuously join and analyze live streams with histo

Topics: data iceberg risingwave storage time

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My favorite use-case for AI is writing logs

news.ycombinator.com Unknown 2025-07-19 05:38:48

July 17, 2025 My favorite use-case for AI is writing logs One of my favorite AI dev products today is Full Line Code Completion in PyCharm (bundled with the IDE since late 2023). It’s extremely well-thought out, unintrusive, and makes me a more effective developer. Most importantly, it still keeps me mostly in control of my code. I’ve now used it in GoLand as well. I’ve been a happy JetBrains customer for a long time now, and it’s because they ship features like this. I frequently work with c

Topics: code data inference model tokens

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How We Test Antivirus Software

cnet.com See Full Bio 2025-07-19 04:55:00

Protecting your devices from viruses and other malware is incredibly important, but effective antivirus detection isn’t the only thing to consider when choosing security software. You also want to ensure that the program won’t slow your devices down or interfere with everyday tasks. And if you’re buying a full cybersecurity suite, you’ll need to make sure it covers most or all of your security needs. Our testing processes are designed to help you find antivirus tools that meet all of these crit

Topics: antivirus company data testing tools

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This upcoming iOS feature will make spam phone calls an issue of the past

9to5mac.com Michael Burkhardt 2025-07-19 14:53:39

At WWDC25 this year, Apple announced a pair of new features to vastly improve the phone calling experience for iPhone users. Hold Assist does exactly what it says on the tin, and manages calls for you while you’re placed on hold – getting rid of the need to listen to dreaded hold music. The other feature, Call Screening, has much larger implications, and dealing with spam phone calls may become an issue of the past. 9to5Mac is brought to you by Incogni: Protect your personal info from prying e

Topics: calls data iphone number phone

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ICE Is Getting Unprecedented Access to Medicaid Data

wired.com Leah Feiger 2025-07-19 18:44:43

Immigration and Customs Enforcement officials are getting access to the personal data of nearly 80 million people on Medicaid in order to acquire "information concerning the identification and location of aliens in the United States,” according to an information exchange agreement viewed by WIRED. The agreement, which is titled “Information Exchange Agreement Between the Centers for Medicare and Medicaid Services and the Department of Homeland Security (DHS) for Disclosure of Identity and Locat

Topics: agreement data immigration information medicaid

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US Mobile is upgrading its Unlimited plans with uncapped data, improved roaming, and more

androidauthority.com Unknown 2025-07-19 22:20:59

Edgar Cervantes / Android Authority TL;DR US Mobile’s Unlimited Premium plan now offers truly unlimited, uncapped data on all three networks, with upgraded hotspot, roaming, and international benefits. The Unlimited Starter plan also sees improvements, including higher data caps and optional priority access on the Warp (Verizon) network for a small fee. Customers can even try US Mobile’s multi-network feature free for 30 days, allowing access to all three major networks without switching or p

Topics: data mobile plan unlimited warp

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Confident Security, ‘the Signal for AI,’ comes out of stealth with $4.2M

techcrunch.com Rebecca Bellan 2025-07-20 18:00:00

As consumers, businesses, and governments flock to the promise of cheap, fast, and seemingly magical AI tools, one question keeps getting in the way: How do I keep my data private? Tech giants like OpenAI, Anthropic, xAI, Google, and others are quietly scooping up and retaining user data to improve their models or monitor for safety and security, even in some enterprise contexts where companies assume their information is off limits. For highly regulated industries or companies building on the

Topics: ai data disrupt like security

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Slack gets smarter: New AI tools summarize chats, explain jargon, and automate work

venturebeat.com Michael Nuñez 2025-07-21 06:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Slack is rolling out an extensive array of artificial intelligence features that promise to eliminate routine tasks and turn the messaging platform into a central hub for enterprise productivity, marking owner Salesforce’s direct challenge to Microsoft’s workplace AI dominance. The announcements, set to roll out over the coming months, inc

Topics: ai data enterprise salesforce slack

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N8n vs. node-red, which to use for AI workloads

news.ycombinator.com Daniel Payne 2025-07-21 05:19:53

n8n vs node-red Daniel Payne 3 min read · 1 day ago 1 day ago -- Listen Share Which to use Photo by Stackie Jia on Unsplash TLDR Try both, but my personal opinion is: n8n if you are using public cloud services for your data. But you will need to use something else if you want to visualize your information, e.g. ObservableHQ. node-red if you are using private sources, especially file based data or sensor data. But you will need to use something else for AI intensive workloads, e.g. FlowiseA

Topics: ai data node red use

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Best T-Mobile Plans: How to Choose and Which Ones to Pick in 2025

cnet.com See Full Bio 2025-07-21 05:00:00

The T-Mobile Essentials Saver plan offers unlimited data usage and includes 50GB of "Premium" data, which is the fastest-capable 5G rate available in your area. After 50GB, speeds are reduced to 3G levels for the remainder of the month. However, that Premium may not always be so premium: T-Mobile notes in the fine print that "Essentials customers may notice speeds lower than other customers and further reduction if using >50GB/month, due to data prioritization." You can use your phone as a mobi

Topics: data essentials mobile plan saver

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The New Intern on Wall Street Is an AI, and It’s Already Taking Jobs

gizmodo.com Luc Olinga 2025-07-21 14:30:44

The transformation underway in finance should give pause to anyone who still thinks artificial intelligence is a distant threat. On July 15, Wall Street met its most overqualified and tireless intern. AI safety and research company Anthropic, a chief rival to OpenAI, unveiled its new “Financial Analysis Solution,” an enhanced version of its Claude AI assistant designed to take over the research, modeling, and compliance grunt work that finance teams typically rely on junior analysts to perform.

Topics: ai claude data finance financial

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Metaflow: Build, Manage and Deploy AI/ML Systems

news.ycombinator.com Unknown 2025-07-21 05:34:18

Metaflow Metaflow is a human-centric framework designed to help scientists and engineers build and manage real-life AI and ML systems. Serving teams of all sizes and scale, Metaflow streamlines the entire development lifecycle—from rapid prototyping in notebooks to reliable, maintainable production deployments—enabling teams to iterate quickly and deliver robust systems efficiently. Originally developed at Netflix and now supported by Outerbounds, Metaflow is designed to boost the productivity

Topics: ai data metaflow ml systems

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A recap on May/June stability at Neon

news.ycombinator.com Nikita Shamgunov 2025-07-21 15:22:57

Details of incidents and what we did to prevent more in the future Starting in May, we had a series of feature launches with agentic AI partners that gained far more momentum than we predicted. In two short timespans, the rate of new database creation increased more than 5x, and the rate of branch creation increased more than 50x. While we were humbled by the uptick, the significant burst in operational load caused a lot of strain in the Neon platform, manifesting as more incidents over the cou

Topics: cells database databases incidents project

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Co-op confirms data of 6.5 million members stolen in cyberattack

bleepingcomputer.com Unknown 2025-07-21 22:29:27

UK retailer Co-op has confirmed that personal data of 6.5 million members was stolen in the massive cyberattack in April that shut down systems and caused food shortages in its grocery stores. Co-op (short for the Co-operative Group) is one of the United Kingdom's largest consumer co-operatives, operating food stores, funeral services, insurance, and legal services. It is owned by millions of members who receive discounts on services and share in the company's governance. Co-op's CEO, Shirine

Topics: actors attack data members op

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A Recap on May/June Stability at Neon

news.ycombinator.com Nikita Shamgunov 2025-07-22 01:22:57

Details of incidents and what we did to prevent more in the future Starting in May, we had a series of feature launches with agentic AI partners that gained far more momentum than we predicted. In two short timespans, the rate of new database creation increased more than 5x, and the rate of branch creation increased more than 50x. While we were humbled by the uptick, the significant burst in operational load caused a lot of strain in the Neon platform, manifesting as more incidents over the cou

Topics: cells database databases incidents project

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New Research Shows Data Breaches Keep Coming. Here's How to Protect Yourself

cnet.com See Full Bio 2025-07-22 04:50:00

The personal data of Americans continues to be under threat from cybercriminals looking to steal it for their own financial gain, according to a new report from the Identity Theft Resource Center. The nonprofit group, which focuses on helping victims of identity theft, said Wednesday that 1,732 data compromises were reported for the first six months of this year, resulting in 165.7 million victim notifications. The number of reported compromises represents an 11% increase from the same period

Topics: breaches compromises data passwords personal

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Louis Vuitton says regional data breaches tied to same cyberattack

bleepingcomputer.com Unknown 2025-07-22 10:26:18

Luxury fashion giant Louis Vuitton confirmed that breaches impacting customers in the UK, South Korea, and Turkey stem from the same security incident, which is believed to be linked to the ShinyHunters extortion group. Since last week, the retailer has been notifying customers that their info was exposed in a data breach, first in South Korea, then in Turkey, and on Friday in the United Kingdom. "Despite all security measures in place, on July 2, 2025, we became aware of a personal data breac

Topics: breach data incident louis vuitton

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Scale AI lays off 14% of staff, largely in data-labeling business

techcrunch.com Maxwell Zeff 2025-07-22 10:26:47

In Brief Data-labeling startup Scale AI is laying off 200 employees, roughly 14% of its staff, and cutting ties with 500 of its global contractors, Bloomberg reported on Wednesday. The cuts come just a month after Meta hired Scale AI’s CEO in a $14.3 billion deal. In a memo obtained by Bloomberg, interim CEO Jason Droege told staff that Scale AI had too quickly scaled its core data-labeling business — in which the startup supplied AI labs with labeled, structured data to train AI models. Droeg

Topics: ai data scale staff startup

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Pgactive: Postgres active-active replication extension

news.ycombinator.com Unknown 2025-07-22 10:15:28

Active-active Replication Extension for PostgreSQL (pgactive) pgactive is a PostgreSQL replication extension for creating an active-active database. Overview Database replication is a method that copies changes between databases instances, and is a key component for use cases like high availability, reducing latency between an application and its source data, moving data between systems such as production and test, infrastructure migration, and others. Relational databases such as PostgreSQL

Topics: active changes database databases replication

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DHS Faces New Pressure Over DNA Taken From Immigrant Children

wired.com Dell Cameron 2025-07-22 18:30:00

United States Senator Ron Wyden is pressing the United States departments of Homeland Security and Justice to explain how and why they are collecting DNA from immigrants, including children, on a massive scale. Wyden confronted the agencies with demands this week to explain the scope, legality, and oversight of the government’s DNA collection. In letters to DOJ and DHS, the Oregon Democrat also criticized what he described as a “chilling expansion” of a sprawling and opaque system, accusing Tru

Topics: children data dna government wyden

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Scale AI lays off 200 employees: ‘We ramped up our GenAI capacity too quickly’

theverge.com Hayden Field 2025-07-22 18:02:01

is The Verge’s senior AI reporter. An AI beat reporter for more than five years, her work has also appeared in CNBC, MIT Technology Review, Wired UK, and other outlets. Scale AI, the AI industry’s chief data dealer, will lay off 14 percent of its workforce, or about 200 employees, just one month after Meta took a multibillion-dollar stake in the company and hired its CEO and other staff. The layoffs include 500 of its global contractors, Scale spokesperson Joe Osborne told The Verge, adding th

Topics: ai company data said scale

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5 entry-level tech jobs AI is already augmenting, according to Amazon

zdnet.com David Gewirtz 2025-07-23 02:00:18

Amazon / Elyse Betters Picaro / ZDNET Amazon today published a blog post by Michelle Vaz, managing director, AWS Training and Certification, that contains some fascinating insights about how AI is changing the landscape for people early in their careers. To understand this dynamic, Amazon partnered with Draup, a "data intelligence firm specializing in workforce planning and talent analytics." Together, the two companies conducted a study entitled, "The Evolution of Early-Career Technical Roles

Topics: ai amazon data entry level

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AWS open-sourced Postgres active-active replication extension

news.ycombinator.com Unknown 2025-07-23 06:15:28

Active-active Replication Extension for PostgreSQL (pgactive) pgactive is a PostgreSQL replication extension for creating an active-active database. Overview Database replication is a method that copies changes between databases instances, and is a key component for use cases like high availability, reducing latency between an application and its source data, moving data between systems such as production and test, infrastructure migration, and others. Relational databases such as PostgreSQL

Topics: active changes database databases replication

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What Is the Best Smart Ring for Health Tracking? I Tested 3 Popular Options to Find Out

cnet.com See Full Bio 2025-07-23 09:30:00

The Oura ring was my favorite smart ring because its app was easy to understand and I liked some of the newer features from its latest software update. At the steep price of $299, this smart ring is made up of aerospace-grade titanium – one of the strongest materials on earth -- according to the site. Before I received my Oura ring, I was sent a ring sizer to figure out my ring size. Other smart rings did the same since sizing varies per brand. Once I received the Oura ring, I downloaded the Ou

Topics: data oura ring sleep smart

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Latest Tech News

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

A major AI training data set contains millions of examples of personal data

Inspect ANSI control codes and escape sequences

TCP-in-UDP Solution (eBPF)

Fully homomorphic encryption and the dawn of a private internet

Apple dodges iOS 13-era suit over background data usage (for now)

RisingWave: An Open‑Source Stream‑Processing and Management Platform

My favorite use-case for AI is writing logs

How We Test Antivirus Software

This upcoming iOS feature will make spam phone calls an issue of the past

ICE Is Getting Unprecedented Access to Medicaid Data

US Mobile is upgrading its Unlimited plans with uncapped data, improved roaming, and more

Confident Security, ‘the Signal for AI,’ comes out of stealth with $4.2M

Slack gets smarter: New AI tools summarize chats, explain jargon, and automate work

N8n vs. node-red, which to use for AI workloads

Best T-Mobile Plans: How to Choose and Which Ones to Pick in 2025

The New Intern on Wall Street Is an AI, and It’s Already Taking Jobs

Metaflow: Build, Manage and Deploy AI/ML Systems

A recap on May/June stability at Neon

Co-op confirms data of 6.5 million members stolen in cyberattack

A Recap on May/June Stability at Neon

New Research Shows Data Breaches Keep Coming. Here's How to Protect Yourself

Louis Vuitton says regional data breaches tied to same cyberattack

Scale AI lays off 14% of staff, largely in data-labeling business

Pgactive: Postgres active-active replication extension

DHS Faces New Pressure Over DNA Taken From Immigrant Children

Scale AI lays off 200 employees: ‘We ramped up our GenAI capacity too quickly’

5 entry-level tech jobs AI is already augmenting, according to Amazon

AWS open-sourced Postgres active-active replication extension

What Is the Best Smart Ring for Health Tracking? I Tested 3 Popular Options to Find Out

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