More workers are using AI, but businesses still struggle to make it useful
In context: The use of GenAI in the workplace is evolving at a breakneck pace. Two new reports – one from Gallup and another from Salesforce AI Research – paint a picture of both growing enthusiasm and persistent challenges as organizations and their employees adapt to this technological shift. Together, these studies reveal a central theme: while AI is being embraced more widely than ever, the gap between its promise and practical performance remains a significant hurdle for businesses and work