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Half of companies planning to replace customer service with AI are reversing course

techspot.com Alfonso Maruccia 2025-10-05 17:06:00

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of impersonal, unreliable service to a whole new level. Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their decision. According to a recent survey from Gartner, the original goals were overly ambi

Topics: ai customer human percent service

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Best Internet Providers in Portland, Oregon

cnet.com See Full Bio 2025-10-06 01:26:00

What is the best internet provider in Portland? If you’re looking for reliable internet in Portland, Xfinity is CNET’s top pick. It covers over 99% of the city, offers flexible, no-contract plans, and has a wide range of speed tiers to fit different needs. But even if Xfinity doesn’t reach your address, there are still plenty of solid alternatives, including Quantum Fiber, Starlink and T-Mobile Home Internet. Budget-conscious shoppers can also look to Ziply Fiber for affordable options. Xfinit

Topics: 000mbps fiber internet portland service

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Best Internet Providers in Bend, Oregon

cnet.com See Full Bio 2025-10-06 09:00:00

What is the best internet provider in Bend? Bend may lack variety in internet providers, but after careful research, CNET believes TDS Broadband is the top choice in Bend, Oregon. It offers the fastest speeds in the area, reliable service and a range of plans to fit different needs. If your need for speed is a bit more moderate, T-Mobile 5G Home Internet is a solid backup choice, thanks to its affordability. The Rely Home Internet plan gets you speeds up to 318Mbps for $40 a month ($35 when bu

Topics: bend internet provider service speeds

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My Mac contacted 63 different Apple owned domains in an hour, while not is use

news.ycombinator.com Unknown 2025-10-06 12:21:16

During a one hour period today, my computer contacted 63 different Apple domains while i was not logged on and using it. I have been trying to minimize to the extent possible the reach of big tech into my life. A full 25% of the DNS queries from one of my computers (M2 MBA with macOS 15.4) are to Apple owned domains - even though my DNS provider (NextDNS) blocks Apple's native telemetry. Additionally, since I do not use Apple for my mail, contacts, calendars, podcasts or news, I already have th

Topics: apple com itunes related services

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My Mac Contacted 63 Different Apple Owned Domains in One Hour – While Not Is Use

news.ycombinator.com Unknown 2025-10-06 22:21:16

During a one hour period today, my computer contacted 63 different Apple domains while i was not logged on and using it. I have been trying to minimize to the extent possible the reach of big tech into my life. A full 25% of the DNS queries from one of my computers (M2 MBA with macOS 15.4) are to Apple owned domains - even though my DNS provider (NextDNS) blocks Apple's native telemetry. Additionally, since I do not use Apple for my mail, contacts, calendars, podcasts or news, I already have th

Topics: apple com itunes related services

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Best Internet Providers in Washington, DC

cnet.com See Full Bio 2025-10-06 21:50:00

What is the best internet provider in Washington, DC? Whether you've lived in Washington, DC for a while or are moving into the area, there are plenty of choices to explore. The three that stand out are Xfinity, Astound Broadband and Verizon Fios -- although wireless internet from regional ISPs like Starry Internet, DC Access and T-Mobile's 5G are also a good shout. But which comes out on top? CNET recommends Verizon Fios as the best internet provider in Washington, DC -- namely for its top sp

Topics: dc internet provider service washington

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Why Denmark is dumping Microsoft Office and Windows for LibreOffice and Linux

zdnet.com Steven Vaughan-Nichols 2025-10-06 20:31:48

Alexander Farnsworth/Getty Images Denmark's Minister of Digitalization, Caroline Stage, has announced that the Danish government will start moving away from Microsoft Office to LibreOffice. Why? It's not because open-source is better, although I would argue that it is, but because Denmark wants to claim "digital sovereignty." In the States, you probably haven't heard that phrase, but in the European Union, digital sovereignty is a big deal and getting bigger. A combination of security, economi

Topics: cloud denmark eu microsoft services

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Elon Musk Says Tesla's Robotaxi Service Will 'Tentatively' Kick Off June 22 in Austin

cnet.com See Full Bio 2025-10-06 21:22:00

Table of Contents Elon Musk Says Tesla's Robotaxi Service Will 'Tentatively' Kick Off June 22 in Austin Tesla's robotaxi service appears slated to kick off as scheduled, at least according to Elon Musk. On Tuesday, the CEO shared on X that the launch is "tentatively" slated for June 22 in Austin, Texas. "We are being super paranoid about safety, so the date could shift," Musk noted. He added that the first self-driving trip from the Tesla factory to a customer's house is scheduled for June 28.

Topics: austin musk robotaxi service tesla

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Best Internet Providers in San Diego, California

cnet.com See Full Bio 2025-10-06 23:00:00

What is the best internet provider in San Diego? AT&T Fiber is CNET's top pick for the best internet service provider in San Diego. It offers plans that start at $55 a month and go up to $245. AT&T Fiber offers the fastest internet in the area with speeds of up to 5,000Mbps. However, it doesn't service everywhere in America's Finest City, but there are plenty of strong alternatives such as Cox, Spectrum and T-Mobile. If you're on the lookout for cheap internet, T-Mobile Home Internet and Veriz

Topics: diego fiber internet san service

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The best 85-inch TVs of 2025: Expert tested and recommended

zdnet.com Taylor Clemons 2025-06-21 16:19:55

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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Best Live TV Streaming Services in 2025

cnet.com Ty Pendlebury 2025-06-21 15:28:00

David Katzmaier/CNET Each of the TV streaming services above offers a different mix of channels, so your first step should be choosing one that carries your "can't miss" cable channels and shows. Some of the most important live channels are local, namely ABC, CBS, Fox and NBC. Not every service offers all of them in every area, but the best streaming service for you will include the majority of what you love to watch, so it's worth shopping around. The live TV streaming service lineups are in

Topics: channels service services streaming tv

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This is the cheapest Android tablet I've ever tested - and it's surprisingly capable

zdnet.com Adrian Kingsley-Hughes 2025-06-21 19:32:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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The best VPN services of 2025: Expert tested and reviewed

zdnet.com Charlie Osborne 2025-06-21 07:55:28

Virtual private networks (VPNs) encrypt your data and hide your IP address. But there is far more to VPNs than that: they are essential tools to stop others from spying on your online activities, and they can help protect your sensitive information from theft. A VPN is vital when you are traveling or when you have to use public Wi-Fi networks. They forge an encrypted tunnel between your device and the service you are trying to access, which can prevent eavesdropping and stop you from being so e

Topics: countries month service vpn year

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Most People Still Aren’t Happy With Their Internet, but It’s Not All Bad

cnet.com Trey Paul 2025-06-21 10:58:00

The American Customer Satisfaction Index released its annual survey, based on over 25,000 customer interviews, revealing how we really feel about our internet service providers. The good news for ISPs -- things are trending up. Overall, ISPs scored 71 on the ACSI's 100-point scale -- an increase of three points over 2023 and the highest score since the ACSI started measuring ISPs in 2013. The not-so-good news? Internet service providers still rank at the bottom of the index, just ahead of subscr

Topics: acsi fiber internet isps service

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Amazon surpasses Walmart in revenue for the first time

cnbc.com Annie Palmer 2025-06-21 16:47:30

Amazon CEO Andy Jassy speaks during the New York Times DealBook Summit in the Appel Room at the Jazz At Lincoln Center in New York City on Nov. 30, 2022. Amazon has dethroned Walmart in quarterly revenue for the first time ever. Amazon said earlier this month that it brought in $187.8 billion in revenue during the fourth quarter. That beat Walmart's sales for the period, which came in at $180.5 billion, the company reported on Thursday. Since 2012, Walmart has held the distinction of being th

Topics: amazon revenue sales services walmart

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Twitch streamers' uploads and highlights can no longer exceed 100 hours

engadget.com Unknown 2025-06-21 12:30:18

Twitch is putting a cap on how much storage a streamer can take up for their uploads and highlight videos. The streaming service has announced that starting on April 19, all uploads and highlights will count towards a new 100-hour storage limit for each streamer, whether the videos are published or not. To note, the cap doesn't apply to past broadcasts, which are previous livestreams saved to a streamer's account for on-demand viewing, or clips, which are minute-long segments that can be shared

Topics: clips highlights service uploads videos

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The best free tax software of 2025

zdnet.com Kayla Solino 2025-06-21 15:07:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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Why your solar-powered power bank isn't as reliable as you think (and what to use instead)

zdnet.com Adrian Kingsley-Hughes 2025-06-21 15:10:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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The best floodlights for outdoor security of 2025

zdnet.com Maria Diaz 2025-06-21 17:02:43

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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Most People Still Aren't Happy With Their Internet, But It's Not All Bad

cnet.com Trey Paul 2025-06-21 15:58:00

The American Customer Satisfaction Index released its annual survey, based on over 25,000 customer interviews, revealing how we really feel about our internet service providers. The good news for ISPs -- things are trending up. Overall, ISPs scored 71 on the ACSI's 100-point scale -- an increase of three points over 2023 and the highest score since the ACSI started measuring ISPs in 2013. The not-so-good news? Internet service providers still rank at the bottom of the index, just ahead of subscr

Topics: acsi fiber internet isps service

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Rivian inches closer to profitability but warns ‘changes to government policies’ could hurt

techcrunch.com Sean O'Kane 2025-06-21 17:28:25

Rivian’s cost-cutting measures have gotten it a lot closer to profitability, but the company is warning that 2025 could still be a challenging year — especially because of the whorl of uncertainty caused by the new Trump administration. The company announced Thursday its fourth-quarter and full-year 2024 financial results, and along with it, shared plans to deliver between 46,000 and 51,000 EVs across 2025. Rivian cautioned that “changes to government policies and regulations, and a challenging

Topics: million revenue rivian services software

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Can't quit Windows 10? You can pay Microsoft for updates after October, or try these alternatives

zdnet.com Ed Bott 2025-06-21 17:31:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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UK healthcare giant HCRG confirms hack after ransomware gang claims theft of sensitive data

techcrunch.com Carly Page 2025-06-21 17:02:57

U.K. healthcare giant HCRG Care Group has confirmed it’s investigating a cybersecurity incident after a ransomware gang claimed to have breached the company’s systems to steal troves of sensitive data. HCRG Care Group is one of the largest independent providers of community health and care services in the United Kingdom. The organization, previously known as Virgin Care and now owned by Twenty20 Capita, partners with National Health Service trusts and local authorities around the U.K. to delive

Topics: care company hcrg medusa services

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TurboTax Discount Codes: 20% Off | February 2025

wired.com Molly Higgins 2025-06-21 15:00:00

TurboTax has been my go-to for self-filing taxes for years. It’s good enough for me—and literally millions of other users. TurboTax has quickly become a favorite among users for its easy-to-use self-filing services, along with easy access to assistance from tax professionals. TurboTax has free self-service for qualifying people, and TurboTax Live Assisted, where you file online with tax expert help if needed, and TurboTax Full Service, where a tax expert will do your taxes and review them with y

Topics: free service tax taxes turbotax

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The best password managers for businesses in 2025: Expert tested

zdnet.com Charlie Osborne 2025-06-21 16:14:53

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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Best Internet Providers in Maryland

cnet.com Amanda Kooser 2025-06-21 12:48:00

What is the best internet provider in Maryland? Looking for high speed internet in Maryland? You’re in luck. Maryland has some of the fastest internet speeds of any state, and most residents have access to at least one fiber provider. CNET recommends Verizon Fios as the best internet service provider in Maryland for most households. It offers symmetrical upload and download speeds, plus unlimited data and affordable pricing. Verizon Fios covers most of Maryland's main metro areas. Just keep in

Topics: fiber internet maryland service speeds

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The best secure browsers for privacy in 2025: Expert tested

zdnet.com Charlie Osborne 2025-06-21 18:52:00

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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The best iPads of 2025: Expert tested and reviewed

zdnet.com Jason Hiner 2025-06-21 19:58:57

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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The best speakers for vinyl in 2025: Expert recommended

zdnet.com Allison Murray 2025-06-21 20:47:55

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. When you click through from our site to a retailer and buy a product or

Topics: content does reviews services zdnet

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Latest Tech News

Half of companies planning to replace customer service with AI are reversing course

Best Internet Providers in Portland, Oregon

Best Internet Providers in Bend, Oregon

My Mac contacted 63 different Apple owned domains in an hour, while not is use

My Mac Contacted 63 Different Apple Owned Domains in One Hour – While Not Is Use

Best Internet Providers in Washington, DC

Why Denmark is dumping Microsoft Office and Windows for LibreOffice and Linux

Elon Musk Says Tesla's Robotaxi Service Will 'Tentatively' Kick Off June 22 in Austin

Best Internet Providers in San Diego, California

The best 85-inch TVs of 2025: Expert tested and recommended

Best Live TV Streaming Services in 2025

This is the cheapest Android tablet I've ever tested - and it's surprisingly capable

The best VPN services of 2025: Expert tested and reviewed

Most People Still Aren’t Happy With Their Internet, but It’s Not All Bad

Amazon surpasses Walmart in revenue for the first time

Twitch streamers' uploads and highlights can no longer exceed 100 hours

The best free tax software of 2025

Why your solar-powered power bank isn't as reliable as you think (and what to use instead)

The best floodlights for outdoor security of 2025

Most People Still Aren't Happy With Their Internet, But It's Not All Bad

Rivian inches closer to profitability but warns ‘changes to government policies’ could hurt

Can't quit Windows 10? You can pay Microsoft for updates after October, or try these alternatives

UK healthcare giant HCRG confirms hack after ransomware gang claims theft of sensitive data

TurboTax Discount Codes: 20% Off | February 2025

The best password managers for businesses in 2025: Expert tested

Best Internet Providers in Maryland

The best secure browsers for privacy in 2025: Expert tested

The best iPads of 2025: Expert tested and reviewed

The best speakers for vinyl in 2025: Expert recommended

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