AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX
Just_Super/Getty Images Who says the contact center space is moving slowly? In early April, I attended 8X8's Analyst Summit 2025, where company leaders outlined their vision for transforming customer experience (CX) through an integrated, AI-enabled ecosystem. There was so much content about recent and upcoming trends that I needed to take some time to analyze the discussions before sharing this now long-overdue recap of the event. Also: 7 strategic insights business and IT leaders need for AI