Startup founder argues AI's real value is eliminating repetitive admin work, not replacing legacy CRMs

An entrepreneur whose company works with university admissions teams describes discovering that staff didn't want a new CRM to replace tools like Slate or Salesforce, but relief from hours spent on manual tasks such as sorting emails, downloading transcripts, and cross-checking student records across systems. The piece argues that this hidden, repetitive work—not the underlying software—is the true source of workplace friction.