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These consumer-facing industries are the fastest adopters of AI agents

imaginima/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Leading companies increased AI agent adoption by 119% in the first half of 2025. Employee interactions with AI agents grew at an average monthly rate of 65%. Retail saw AI and agent actions grow at a monthly average rate of 128%. AI agent creation among first-mover companies surged 119% between January and June of 2025, with service organizations leading the adoption of agents, wi

Consumer-facing industries - retail, travel, hospitality, and financial services - are the fastest adopters of AI agents

imaginima/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Leading companies increased AI agent adoption by 119% in the first half of 2025. Employee interactions with AI agents grew at an average monthly rate of 65%. Retail saw AI and agent actions grow at a monthly average rate of 128%. AI agent creation among first-mover companies surged 119% between January and June of 2025, with service organizations leading the adoption of agents, wi

‘Ask Gemini’ AI will tell you what you missed during a Google Meet call

is a senior reporter who’s been covering and reviewing the latest gadgets and tech since 2006, but has loved all things electronic since he was a kid. Google is starting the rollout of its Ask Gemini AI assistant in Google Meet, but it will initially only be available to “select Google Workspace customers.” The assistant can answer participant’s questions by referring to captions generated during the call, resources like Google Docs, Sheets, and Slides they have permission to view, and public w

Data Shows That AI Use Is Now Declining at Large Companies

Artificial intelligence might be booming on paper, but in the real world, there are signs of a major slowdown. In their latest biweekly survey of AI adoption, the US Census Bureau found evidence of an obvious drop-off in corporate AI use — the largest since the survey began in November of 2023. The survey, which compiles data from over 1.2 million firms throughout the US, shows usage of AI tools among companies with over 250 employees dropping from nearly 14 percent in mid-June to under 12 per

Dynamo AI (YC W22) Is Hiring for AI Product Managers

Product Manager - AI Location: Remote (US-based preferred) Experience: 1+ years in Product Management About Dynamo AI Dynamo AI is building the future of trustworthy AI for the enterprise. Our platform provides real-time guardrails, redteaming, and observability for generative AI systems—ensuring safe, compliant, and reliable AI deployments in regulated industries such as financial services, insurance, DoD, and healthcare. We’re backed by leading partners and rapidly expanding with some of

'AI may eat software,' but several tech names just wrapped a huge week

A banner for Snowflake Inc. is displayed at the New York Stock Exchange to celebrate the company's initial public offering on Sept. 16, 2020. MongoDB's stock just closed out its best week on record, leading a rally in enterprise technology companies that are seeing tailwinds from the artificial intelligence boom. In addition to MongoDB's 44% rally, Pure Storage soared 33%, its second-sharpest gain ever, while Snowflake jumped 21%. Autodesk rose 8.4%. Since generative AI started taking off in

Enterprise data infrastructure proves resilient as Snowflake’s 32% growth defies tech slowdown fears

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Just days after Gartner’s stock plummeted 50% on warnings of slowing enterprise technology purchases, Snowflake delivered a resounding counter-narrative. Enterprises aren’t pulling back on data infrastructure. They’re doubling down. The cloud data platform company reported 32% year-over-year growth in product revenue for its fiscal second

Salesforce builds ‘flight simulator’ for AI agents as 95% of enterprise pilots fail to reach production

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce is betting that rigorous testing in simulated business environments will solve one of enterprise artificial intelligence’s biggest problems: agents that work in demonstrations but fail in the messy reality of corporate operations. The cloud software giant unveiled three major AI research initiatives this week, including CRMArena

Apple reportedly prepping enterprise AI support beyond ChatGPT

On personal iPhones, users can decide whether they want Apple Intelligence to connect to ChatGPT. But on corporate devices, things can be trickier. That’s why Apple is reportedly adding support for enterprise accounts, but in a way that extends beyond its current OpenAI partnership. Here are the details. As reported by TechCrunch, with the upcoming iOS 26 update, Apple will add “the ability to configure the use of an enterprise version of OpenAI’s ChatGPT,” which offers different privacy settin

Apple gets ready for AI in the enterprise with new ChatGPT configuration options

As AI technology makes its way into the enterprise, Apple is rolling out new tools that will give businesses more granular control over where and how their employees can tap into artificial intelligence. With the release of Apple’s software updates arriving in September, the tech giant is adding another option for enterprise customers: the ability to configure the use of an enterprise version of OpenAI’s ChatGPT. Apple has already seen the demand for ChatGPT for Enterprise, which OpenAI says no

Don’t sleep on Cohere: Command A Reasoning, its first reasoning model, is built for enterprise customer service and more

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now I was in more meetings than usual today so I just caught up to the fact that Cohere, the Canadian startup geared co-founded by former Transformer paper author Aidan Gomez toward making generative AI products work easily, powerfully, and securely for enterprises, has released its first reasoning large language model (LLM), Command A Reasonin

Enterprise Claude gets admin, compliance tools—just not unlimited usage

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now A few weeks after announcing rate limits for Claude and the popular Claude Code, Anthropic will offer Claude Enterprise and Teams customers upgrades to access more usage and Claude Code in a single subscription. The upgrades will also include more admin controls and a new Compliance API that will give enterprises “access to usage data and

Anthropic bundles Claude Code into enterprise plans

Anthropic on Wednesday announced a new subscription offering that will incorporate Claude Code into Claude for Enterprise. Previously available only through individual accounts, Anthropic’s command-line coding tool can now be purchased as part of a broader enterprise suite, allowing for more sophisticated integrations and more powerful admin tools. “This is the most requested feature from our business team and enterprise customers,” Anthropic product lead Scott White told TechCrunch. The integ

The Enterprise Experience

The Enterprise Experience It's the 18th of August. Today is a special day for me, as it marks my one-year anniversary of working at $ENTERPRISE. Before this I had been a professional software developer for the best part of a decade, but entirely in startups and SMEs. This time last year I made the decision to sell out and hit the big leagues for fun and financial profit. After my interview the only feedback I received was that I didn't have much exposure to enterprise software development, whi

Apple @ Work: Apple won’t fix enterprise macOS backups, but Backblaze will

Apple @ Work is exclusively brought to you by Mosyle, the only Apple Unified Platform. Mosyle is the only solution that integrates in a single professional-grade platform all the solutions necessary to seamlessly and automatically deploy, manage & protect Apple devices at work. Over 45,000 organizations trust Mosyle to make millions of Apple devices work-ready with no effort and at an affordable cost. Request your EXTENDED TRIAL today and understand why Mosyle is everything you need to work with

Microsoft reminds of Windows 10 support ending in two months

Microsoft has reminded customers that Windows 10 will be retired in two months after all editions of Windows 10, version 22H2 reach their end of servicing on October 14. On the same date, Windows 10 2015 LTSB and Windows 10 IoT Enterprise LTSB 2015 will also reach the end of extended support. After Windows 10 is retired, Microsoft will no longer provide bug fixes or technical assistance for issues affecting the system's security, stability, or usability. "On October 14, 2025, Windows 10, vers

GPT-5's rollout fell flat for consumers, but the AI model is gaining where it matters most

watch now Sam Altman turned OpenAI into a cultural phenomenon with ChatGPT. Now, three years later, he's chasing where the real money is: Enterprise. Last week's rollout of GPT-5, OpenAI's newest artificial intelligence model, was rocky. Critics bashed its less-intuitive feel, ultimately leading the company to restore its legacy GPT-4 to paying chatbot customers. But GPT-5 isn't about the consumer. It's OpenAI's effort to crack the enterprise market, where rival Anthropic has enjoyed a head sta

Gartner: GPT-5 is here, but the infrastructure to support true agentic AI isn’t (yet)

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Here’s an analogy: Freeways didn’t exist in the U.S. until after 1956, when envisioned by President Dwight D. Eisenhower’s administration — yet super fast, powerful cars like Porsche, BMW, Jaguars, Ferrari and others had been around for decades. You could say AI is at that same pivot point: While models are becoming increasingly more capab

‘Star Trek’ Is Born on ‘Strange New Worlds’

A few weeks ago in Strange New Worlds‘ up-and-down third season, “A Space Adventure Hour” delivered a deeply unsubtle paean to the creation of Star Trek. This week, Strange New Worlds does much the same: but this time the birth of Star Trek is within the text itself, making for a much more interesting lens on the birth of an icon. From the moment that it opens, it becomes clear that “The Sehlat Who Ate Its Tail” (named for a Vulcan idiom that Spock uses later on) is not going to be a typical ep

Anthropic nabs Humanloop team as competition for enterprise AI talent heats up

Anthropic has acquired the co-founders and most of the team behind Humanloop – a platform for prompt management, LLM evaluation, and observability – in a push to strengthen its enterprise strategy. The terms of the deal were not shared, but it appears to follow the acqui-hire playbook we’re increasingly seeing in the tech industry amid the war for AI talent. Humanloop’s three co-founders – CEO Raza Habib, CTO Peter Hayes, and CPO Jordan Burgess – have all joined Anthropic, alongside around a do

In a world of vibe coding startups, Uno Platform is targeting enterprise developers

Amid the rise of new AI-powered low code developer tools aimed at hobbyists and non-technical folks, Uno Platform is doubling down on enterprise developers instead. Montreal-based Uno Platform offers a suite of enterprise-grade tools for developers to build cross-platform .NET applications that can be supported on Android, Apple, Linux, and Windows systems. Users code an application once and Uno Platform makes it easy to ship other types of applications from the existing codebase. “If you’re c

On ‘Strange New Worlds’, What’s a Little Trauma Bonding Among Friends?

Star Trek: Strange New Worlds‘ third season has had a bit of an awkward tone issue. Across four episodes already, we’ve switched episode-to-episode from pretty grim circumstances (a Gorn attack here, a zombie outbreak there) to lighthearted silliness (an encounter with Trelane here, a holodeck murder mystery there). Even as those individual episodes haven’t all entirely worked to varying degrees, this back-and-forth has only really helped to make the show feel a bit aimless. So while this week’s

Upwork is buying its way into corporate staffing beyond freelancers

Upwork, a platform that connects companies with freelancers, announced two acquisitions to help build out a new stand-alone enterprise-focused business that could expand its market reach. The San Francisco-based company announced it has acquired Bubty, a workforce management platform, and has signed a definitive agreement to acquire Ascen, a global compliance and EOR (employer of record) company, ahead of its second-quarter earnings call on August 6. Upwork will integrate these two companies i

Show HN: FFlags – Feature flags as code, served from the edge

Skip the Feature Flags infra headache Get the sub ~25ms wall-time performance and enterprise-scale reliability without months of development time. You can define the flag logic in JavaScript so the responses are consistent and predictable. The application is based on OpenFeature to ensure there's no vendor lock-in and you are free from the enterprise slop.

Kyber (YC W23) is hiring enterprise account executives

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document. Over the past 9 months, we’ve: >20x’d revenue and are profitable. Landed multiple s

Hard-won vibe coding insights: Mailchimp’s 40% speed gain came with governance price

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Like many enterprises over the past year, Intuit Mailchimp has been experimenting with vibe coding. Intuit Mailchimp provides email marketing and automation capabilities. It’s part of the larger Intuit organization, which has been on a steady journey with gen AI over the last several years, rolling out its own GenOS and agentic AI capabili

Enterprises prefer Anthropic’s AI models over anyone else’s, including OpenAI’s

AI research lab Anthropic’s AI models are now the top choice for enterprises, surpassing OpenAI. Anthropic now holds 32% of the enterprise large language model market share by usage, according to a report from Menlo Ventures released on Thursday. OpenAI holds the second-largest market share by usage among enterprises, with 25%. The figure marks a strong reversal from even just a couple of years ago. Since 2023, OpenAI has seen its market share among enterprises decline sharply, according to th

Informatica advances its AI to transform 7-day enterprise data mapping nightmares into 5-minute coffee breaks

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Data platform vendor Informatica is expanding its AI capabilities as the needs of gen AI continue to increase enterprise requirements. Informatica is no stranger to the world of AI; in fact, the company debuted its first Claire AI tool for data in 2018. In the modern generative AI era, the company has expanded its technology with improved

Acree opens up new enterprise-focused, customizable AI model AFM-4.5B trained on ‘clean, rigorously filtered data’

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Arcee.ai, a startup focused on developing small AI models for commercial and enterprise use, is opening up its own AFM-4.5B model for limited free usage by small companies — posting the weights on Hugging Face and allowing enterprises that make less than $1.75 million in annual revenue to use it without charge under a custom “Acree Model Li