Amazon has cut off access for Meta's newly launched Muse AI shopping agent, showing users a pop-up citing violations of its Conditions of Use. Muse, introduced on Sept. 8, was designed to handle tasks like online purchases, but Amazon says unauthorized third-party agents must operate transparently and respect merchants' choice to participate.
A WIRED reviewer tested Meta's newly launched Muse app, an AI agent that connects to email, bank accounts and other personal data to handle tasks like bookings and errands. Though Muse downloaded over 900,000 times in its first week and browses the web more smoothly than earlier agents, the reviewer found it seemed more focused on gathering personal information than completing requested tasks.
A journalist testing Meta's Muse AI assistant on its new Mac app found it referencing contents of his Messages conversations, despite believing he hadn't granted access. When questioned, Muse gave a confused and inaccurate explanation, claiming it only saw notification previews synced through the paired Mac app. Meta executive David Singleton later clarified that Muse only accesses Messages data after a user explicitly opts in, and that the assistant's own explanation of its capabilities was simply wrong.
Meta has launched a Mac version of its AI assistant Muse, allowing it to interact directly with a user's files, messages, calendar, notes and mail within their native apps. The desktop release follows Muse's earlier debut on mobile and web this month, where it quickly climbed to the top of U.S. App Store rankings.