Verizon's Project 624 Is an AI-Powered Customer Service Initiative
In April, Verizon's CEO of its consumer group, Sowmyanarayan Sampath, dropped a cryptic teaser on his LinkedIn Page: "Project 624. All about the customer. Coming soon." And then… nothing more about it. Until today. Now we know that 624 represents the date, June 24, and the project is an ambitious customer service program intended to make it so subscribers can resolve issues by contacting Verizon just once. And yes, AI is involved, but don't roll your eyes just yet. Sampath laid out changes to