Elyse Betters Picaro / ZDNET
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ZDNET's key takeaways
ChatGPT is number one by a wide margin.
AI search services like Perplexity are nibbling at Google's dominance.
History tells us ChatGPT's lead is far from insurmountable.
It won't come as any surprise to you that OpenAI's ChatGPT is easily the most popular of all the AI chatbots. All four of the main sites tracking chatbots -- Comscore, OneLittleWeb, Statcounter, and TechGaged -- agree on that, but here's what a closer look revealed.
Comscore
Comscore collects its AI chatbot report data using a combination of proprietary measurement assets, including desktop and mobile meters, and its opt-in Total Home panel. These systems track site visitation metrics for tools across both PC and mobile platforms, providing real-world usage statistics based on observed consumer behavior rather than simple downloads or self-reported surveys.
Armed with this information, Comscore found that there has been a pronounced shift in chatbot use from desktop to mobile platforms. Comscore's latest reporting, tracking 117 AI tools across both PC and mobile platforms, reveals that mobile reach for AI assistants increased by 5.3% over the last three months, rising from 69.7 million to 73.4 million unique users.
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