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ZDNET's key takeaways
Businesses are embracing AI tools despite a lack of trust.
Governance, skills, and data infrastructure determine trust.
This misalignment could be hindering ROI on AI initiatives.
It's no secret by now that many businesses are struggling to achieve tangible ROI from their AI initiatives. A recent study from MIT, in fact, found that as many as 95% of enterprise use cases of the technology have been essentially completely fruitless.
Also: 43% of workers say they've shared sensitive info with AI - including financial and client data
Why the huge rate of failure?
According to a new study conducted by data analytics company SAS and the International Data Corporation (IDC), one of the causal factors is a widespread lack of trust among businesses in the very AI tools they're deploying internally. This, coupled with the intrinsic untrustworthiness of the systems themselves, is the primary barrier preventing ROI, according to the study.
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