There's a lot to like about NordVPN, as I covered in my full NordVPN review. It's one of the fastest among the best VPNs, and it's got a bunch of cool, specialized servers for various VPN tasks. But the apps can be frustrating, and beyond that, no VPN is perfect for everyone. If you've decided NordVPN isn't for you, here's how to cancel your subscription and get your money back.
How to turn off auto-renewal on NordVPN
Even though you've decided to part ways with NordVPN, you may want to keep your subscription active while you pick out a replacement service. If that's the case, you can simply cancel automatic renewal and let your subscription expire at the end of the billing period. If you change your mind before then, you can turn auto-renew back on. Here's how to do it.
Go to my.nordaccount.com. Click Log in to Nord Account and enter your email address and password. You'll arrive at the account overview page. In the left-hand column, click on Billing. On the list of subscriptions that appears, find NordVPN. Find the line that says "Auto-renewal: ON," and click the Cancel link next to it. A warning message will appear. Click Cancel auto-renewal at the bottom-right.
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This will turn auto-renewal off. If you decide to turn it back on, just go back to the billing tab of your Nord account overview, find your NordVPN subscription and click Enable auto-renewal.
If you paid for NordVPN on a mobile device through Google Play or the Apple app store, you'll need to go to the relevant app store to cancel the subscription. On Android, sign in to Google Play, touch your profile picture, tap Payments & subscriptions and tap Subscriptions. Scroll until you find NordVPN, tap it and hit Cancel subscription. If you want a refund, follow the instructions in "How to get a refund from NordVPN" below.
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On iOS, open the settings app, touch your profile picture, then tap Subscription. Scroll down to NordVPN, tap it and hit Cancel subscription. To get a refund for an Apple purchase, contact the Apple support team instead of the NordVPN team.
How to delete your NordVPN account
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