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ZDNET's key takeaways
Most businesses expect AI will cause profound internal changes.
Few of them, however, know how to get from A to B.
Businesses continue to struggle with implementing AI.
The growing use of AI in the workplace has been revealing one paradox after another. Use of the technology among individual workers is higher than ever, yet most businesses aren't reporting organization-wide gains; AI use in the customer service sector grows, but customers show they prefer speaking with humans; and businesses are racing to embed AI in their day-to-day operations, despite the fact that many of them don't trust the technology.
Also: Adobe might've just solved one of generative AI's biggest legal risks
A new report from IT infrastructure services provider Kyndryl has revealed even more paradoxes.
A multifaceted 'readiness gap'
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