Taylor Kerns / Android Authority
TL;DR Over the past day or so, several reports of Pixel phones struggling to connect to 911 emergency services have appeared on Reddit.
Affected models reportedly include the Pixel 10 Pro XL, Pixel 9 Pro XL, and Pixel 8.
We’ve reached out to Google for comment.
The smartphone has become our modern Swiss Army knife, bundling practically unlimited disparate functions into a single pocketable device. Still, arguably the most important feature in any smartphone is that it’s, well, a phone, letting us make calls from anywhere. In emergency situations, the phone part of the smartphone is all the more important — but Google’s phones are reportedly having a hard time there.
Android Police has rounded up some recent reports from Reddit that say the Pixel 10, Pixel 9, and Pixel 8 have all had issues contacting emergency services in the US, with calls failing to go through. These reports are anecdotal, but any failed call to 911 could potentially have disastrous consequences.
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On the Google Pixel subreddit, user Fabulous_Disaster730 writes that their Pixel 9 Pro showed an error message and then restarted when they tried to call 911 on T-Mobile. In the comments on that post, user DazzFX shares a similar experience with the 9 Pro XL on Cricket Wireless. User sarge_888 had similar problems with the 10 Pro XL on AT&T.
In a separate thread, user Omnomfish describes the same problem on their Pixel 8, writing that the phone couldn’t connect to emergency services until they enabled Wi-Fi calling.
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