Spotify says it’s fixing the bug that caused Premium users to hear ads

Spotify has acknowledged an issue that’s causing some of its paid Premium subscribers to encounter ads when trying to play music. In an X post published on Thursday by Spotify’s customer service account, the company said it’s looking into the problem and linked to its Community website where the issue has been documented by users over the past four weeks. However, the company clarified to TechCrunch that the current issue has a different cause from the bug that had been previously reported by users. It said a small number of users were affected by the problem and its teams have deployed a fix. (The X account has not yet posted that the fix was released, as of the time of writing, and is still responding to user complaints by suggesting workarounds, like logging out and back in.) According to user reports on Spotify’s site and elsewhere on the web, Premium users who faced the issue became frustrated as they were paying for an ad-free experience, but were still forced to hear ads. Sug ... Read full article.