Team,
Thank you for the many messages you’ve shared about the work we need to do to strengthen
our company. I appreciate your ideas and candor. The pride you have for the role that Verizon
plays in people’s lives is abundantly clear, as is your desire for us to lead the industry.
As I shared at our most recent all-employee meeting, we need to change and evolve as a
company to meet the needs of our customers and expand our market leadership. Our current
cost structure limits our ability to invest significantly in our customer value proposition. We must
reorient our entire company around delivering for and delighting our customers.
As a customer-first culture, we have to align our teams and resources to create new value for
customers and build a faster, stronger and more proactive Verizon. To do that, we must simplify
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