ZDNET
Those of you who use classic Outlook may have noticed the program acting more temperamental than usual. There's a reason for that. In a recent support article, Microsoft acknowledged that Outlook may crash when you start a new email or when you reply to or forward an existing email.
Well, fret no more because a fix is afoot. On Tuesday, Microsoft confirmed that it has squashed the bug with the latest builds of Outlook for versions 2021, 2024, and several enterprise editions. The fix is also expected to reach Outlook 2016 on July 1 and Outlook 2019 on July 8.
To see which version you're running, select the File menu in Outlook and click Office Account. The description next to the About Outlook icon indicates the version. To apply the fix via the latest build at any time, select File, click Office Account, select the icon for Update Options, and choose Update Now.
The crash only affects classic Outlook
In its support document, Microsoft explained that the crash is triggered when you open or start a new email. The glitch occurs because Outlook is unable to open the Forms Library, which is home to custom forms you create with the program.
Though a variety of Outlook versions are susceptible to the problem. Microsoft said that it's finding new cases popping in a virtual desktop infrastructure (VDI) in which the Windows desktop is accessed virtually on a central server.
The problem has affected only classic Outlook, meaning the version that comes with Microsoft Office or Microsoft 365, and not the new Outlook that the software giant has been pushing in Windows.
Also: How to encrypt any email - in Outlook, Gmail, and other popular services
How to see if it's affecting you
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